Accessibility - ADA
Des Moines International Airport is committed to providing a safe and positive experience for all travelers. Services are available to support those who need it.
Handicap access and family restrooms are available including an adult changing table at gate C7, a telephone device for the deaf (TDD), and heart defibrillator device locations. Guidance on where to find these services along with information on service animals, traveling with pets, and more can be found below.
| Wheelchair Services |
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Wheelchair assistance is provided by G2 Secure Staff from the curbside to the planeside. G2 can be reached at 515-256-5500.
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| Family Restrooms |
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Family restrooms are located throughout the terminal.
- Pre-security: there is one family restroom. It can be found across from the Southwest ticket counter near the baggage claim.
- Post-security: there are two family restrooms. The first is located near gate C7 down the hallway. It is equipped with an adult changing table. Another family restroom is located at A5 at the end of the A Concourse downstairs. Travelers may use the stairway or the elevator to reach the family restroom. This restroom has a standard children’s changing table but does not have an adult-sized changing table.
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| Mother's Room |
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A Mamava Nursing Pod, sponsored by UnityPoint Health – Des Moines, is a private space for nursing moms. It is located immediately after the TSA Security Checkpoint across from the DSM Police Desk.
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| Hidden Disabilities Sunflower Program |
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Des Moines International Airport (DSM) proudly participates in the Hidden Disabilities Sunflower Program, supporting passengers with non-visible disabilities such as autism, dementia, or anxiety. The sunflower symbol allows travelers to discreetly signal their need for assistance, ensuring a more inclusive and supportive airport experience. DSM collaborates with the airlines, TSA, the Alzheimer’s Association, and ChildServe to promote awareness and provide a welcoming environment for all passengers.
Please contact the Alzheimer's Association or ChildServe to learn about picking up a free Sunflower Lanyard, or purchase a low-cost lanyard or other sunflower accessory options like pins or wristbands, on the Hidden Sunflower Program website here.
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| Service Animals, Pets, and Pet Relief Area |
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Only ticketed passengers traveling with a pet or a service animal are allowed to have the animal in the Des Moines International Airport. If a passenger is traveling with a pet, it must be in a pet carrier at all times.
Pet relief areas are located outside the terminal. There is a designated area for pets and service animals to relieve themselves outside of the terminal by the parking garage (north of the skywalk). The small fenced area is complete with a fake fire hydrant. Passengers should contact their airline for specific policies and fares for transporting pets in cargo or for traveling with a pet or service animal. Passengers should contact TSA for information on security screening for a pet or service animal.
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